سياسة الخصوصية - Privacy Policy

1. Information We Collect

Personal Information:

• Name, email address, phone number
• Date of birth and academic level
• School information and educational preferences

Usage Data:

• Learning progress and performance metrics
• Platform interaction and engagement data
• Device information and technical logs
• Chat conversations with our AI tutor

2. How We Use Your Information

We use collected data to:

• Provide personalized educational experiences
• Track learning progress and generate reports
• Improve our AI algorithms and content
• Communicate important updates and support
• Process payments and manage subscriptions
• Comply with legal obligations and safety requirements

3. Information Sharing and Disclosure

We may share your information:

• With parents/guardians (for users under 18)
• With educational institutions (with consent)
• With service providers who assist our operations
• When required by law or legal process
• To protect rights, safety, and security
• In business transfers or mergers (with notice)

4. Children's Privacy (COPPA Compliance)

For users under 13:

• We obtain verifiable parental consent
• We collect minimal necessary information
• Parents can review and delete their child's data
• We do not use children's data for advertising
• We provide enhanced security measures
• Parents have the right to refuse further data collection

5. Student Data Protection (FERPA Compliance)

We treat student educational records with special care:

• Data is used solely for educational purposes
• We maintain confidentiality of educational records
• We comply with applicable student privacy laws
• Educational institutions maintain control over student data
• We provide secure data handling and storage

6. Data Security Measures

We protect your data through:

• Industry-standard encryption (TLS/SSL)
• Secure data centers with restricted access
• Regular security audits and monitoring
• Employee training on data protection
• Incident response procedures
• Backup and disaster recovery systems

7. Data Retention and Deletion

• Active account data is retained while you use our service
• Inactive accounts may be deleted after 2 years
• Some data is retained for legal compliance
• You can request data deletion at any time
• Backup data may take up to 90 days to fully delete
• Anonymous analytics data may be retained indefinitely

8. Your Privacy Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account and data
• Export your data in a portable format
• Opt-out of certain data processing
• Withdraw consent where applicable

9. Cookies and Tracking Technologies

We use:

• Essential cookies for platform functionality
• Analytics cookies to understand usage patterns
• Preference cookies to remember your settings
• Performance cookies to optimize our service
• You can control cookie settings in your browser

10. International Data Transfers

• Your data may be processed in different countries
• We ensure adequate protection measures
• We comply with applicable cross-border data transfer laws
• We use standard contractual clauses when required

11. Third-Party Services

We may integrate with:

• Payment processors (for subscription billing)
• Cloud storage providers (for data hosting)
• Analytics services (for platform improvement)
• Communication tools (for customer support)
• These services have their own privacy policies

12. Changes to Privacy Policy

• We may update this policy to reflect changes in practices
• Material changes will be notified through the platform
• We will obtain consent when required by law
• Continued use indicates acceptance of updates