سياسة الخصوصية - Privacy Policy

Data Controller & Contact

Legal business name: Rawad Al-Mahara for Website Design (رواد المهارة لتصميم المواقع الالكترونية)

Address: Radio & Television Street, Al-Muqabalayn 11623, Amman, Jordan

Phone: +962 77 841 5056

Email: h.araj@fahlwi.ai

Website: https://fahlwi.ai/

For privacy requests (access, correction, deletion, or objection), email us with the subject line "Privacy Request".

1. Information We Collect

Account & identity information:

• Name, email address, phone number
• Date of birth, gender, grade level and academic stage
• Country, school type, school name, specialization
• Profile picture (if provided)

Learning & usage data:

• Lecture progress, exam results, and performance analytics
• AI tutor chat messages, uploaded images, and text submissions
• Personalized learning profiles and automated recommendations
• Platform interactions, usage logs, and engagement metrics

Device & technical data:

• Device type, operating system, session identifiers
• Push notification tokens (FCM), crash and performance logs
• Microphone, camera, and photo data when you enable those features
• Cookies and local storage technologies on web

School & parent data:

• School enrollment links, teacher–student and parent–teacher messages
• Parent access codes for viewing progress reports

2. How We Use Your Information

• Deliver lessons, exams, and AI-powered educational assistance
• Personalize learning and track academic progress
• Operate school features, study groups, and leaderboards (when enabled)
• Process subscriptions and payments
• Send educational notifications and reminders
• Improve the platform, security, and customer support
• Comply with applicable laws

We do not sell students' personal data or use it for targeted advertising.

3. Information Sharing and Disclosure

• With parents/guardians when parent access is enabled or with their authorization
• With schools and teachers linked to the student's account or study group
• With trusted service providers who help us operate the platform (see Section 6)
• When required by law or legal process
• To protect user safety and platform security
• In business transfers or mergers (with appropriate notice)

4. Children and Student Privacy (Grades 1–12)

Fahlawi AI is designed for students from Grade 1 through Grade 12 (approximately ages 6–18). We apply additional safeguards for minors:

• Accounts should be created or authorized by a parent/guardian, or through an authorized school
• We collect only the minimum data needed for learning and safe operation
• Parents may view a child's progress through a dedicated access code
• Parents may request correction or deletion of a child's data by emailing us
• We do not use children's data for advertising or direct marketing
• Some social features (such as leaderboards) may be limited by account settings

If you are a parent and believe your child created an account without your authorization, contact us immediately.

5. Student Data Protection

We follow student data protection practices aligned with recognized educational privacy standards, including:

• Using learning data for educational and operational purposes only
• Maintaining confidentiality of educational records within access controls
• Enabling schools to manage data for their enrolled students
• Applying appropriate access controls and encryption

When a school uses the platform, the school may act as an independent data controller for its students' data under its own agreements.

6. AI and Third-Party Processing

To operate the platform, we may send specific data to trusted providers in the following categories:

• AI and machine-learning providers: to process questions, chats, image analysis, speech recognition, and educational content generation
• Cloud hosting and databases: to store accounts and educational content
• Payment processors: to complete subscriptions
• Analytics and crash reporting: to understand usage and improve stability (aggregated where possible)
• Sign-in providers: such as Google or Apple when you choose them
• Notification and communication services: for alerts and customer support

Data sent may include text, images, audio, lesson context, and necessary account information. We use these services only to deliver the requested feature. Where contracts allow, we require providers not to use student data to train public models. We do not sell your data to AI providers.

7. School and Parent Access

• Schools may link students to classes and study groups
• Teachers may view student progress within their authorized scope
• Parents may view progress reports through a secure access code
• Data shown is limited to learning and academic performance

8. Microphone, Camera, and Permissions

We request device permissions only when needed and with your consent:

• Microphone/speech recognition: for voice questions and text-to-speech
• Camera/photos: for uploading homework or lesson images
• Notifications: for educational reminders and updates

You may revoke permissions in device settings, but some features may stop working.

9. Automated Profiling and Learning Profiles

We use learning data to build educational profiles and deliver AI-powered recommendations. This processing is intended to improve your learning experience and does not produce legal or financial decisions affecting you outside the educational context.

10. Data Security Measures

• Encryption in transit (TLS/SSL) and secure storage
• Internal access controls and monitoring
• Backup and disaster recovery
• Security incident response procedures

11. Data Retention and Deletion

• Active account data is retained while you use the service
• Inactive accounts may be deleted after a long period of inactivity
• You may request account deletion from app settings
• Some data may be retained for legal compliance or dispute resolution
• Backup copies may take up to 90 days to be fully deleted

12. Your Privacy Rights

Under Jordan's Personal Data Protection Law and other applicable laws, you may:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to certain processing or withdraw consent where applicable
• Lodge a complaint with the competent authority in Jordan

To request a data export, email h.araj@fahlwi.ai.

13. Cookies and Tracking

• Essential cookies for login and platform operation
• Analytics cookies to understand usage and improve performance
• Preference cookies to remember language and settings

You can control cookies through your browser settings.

14. International Data Transfers

Your data may be processed in Jordan or other countries where our service providers operate. We apply reasonable contractual and technical safeguards when data is transferred across borders.

15. Data Breach Notification

If a security incident affects your personal data, we will investigate, take remedial action, and notify authorities and affected users when required by law.

16. Changes to This Privacy Policy

• We may update this policy to reflect changes in practices or law
• Material changes will be communicated through the platform or email
• Continued use after an update means you accept the revised policy